Compare-HomeLoans Assessment Evaluations Explained
Comparison Home Loan Research Options and Applications - All on one site.
Select the home loan finance broker of your choice based on Compare Home Loans research. Compare HomeLoans detailed research evaluates and compares brokers on key consumer home loan search factors - Service and Interest rates throughout the brokers product range.
Questions to Consider:
How good is the broker's follow up and helpful service?
While a great home loan interest rate can save you money, often flexibility and service to meet your needs is of greater importance. Compare HomeLoans measures the ability of the broker to provide you with an online service combined with traditional forms of communication back up. The brokers we research and list, must pass the first test of understanding how to use technology to reduce costs, that other brokers would otherwise pass onto you. How many times have you sought out online service never to hear from the company? Compare-HomeLoans follow up to ensure the brokers shown in this research provide you with fast reliable service.
Many brokers have not professionally resourced their online services. We separate the "would be" from the true service organisations that offer real savings and benefits only available to organisations professionally structured with online services.
Can the broker negotiate the right loan and obtain savings on your behalf?
Compare Home Loans measures the proven success and track record of the broker. This performance rating separates out the companies who are likely to be the most effective to least effective negotiators on your behalf. Identify the effective consultants and range of products from the organisations and avoid time wasters who will try to fit you into "their" type of loan.
Each broker listed by Compare-HomeLoans has specialist services by loan category. This is often this is determined by the various lending sources where the brokers have a good working relationship. We lift the smoke and mirrors that often apply to loan solutions offered by banks or a broker who will try to squeeze you into their one "size fits all" program
Compare-HomeLoans - Customer Satisfaction Feedback Assessed
- Has the broker shown evidence of good customer service?
- Are broker's consultants experienced and appropriately qualified?
- Does the broker offer fast accurate online response and action?
- Normal working hours and after hours contact by telephone and online available.
- What interest rate is offered by the broker for the product researched?
- Is the interest rate a great rate or competitive for the product researched?
- Can the broker demonstrate a successful track record for the product researched?
- Is the product researched a key area where this has arguably better products?
Service quality is of critical importance and will assist you in obtaining the result you need in a timely manner.
Service - Detailed Factors Evaluated:
- Communicates clearly with client both online and by mail or telephone to make your best options easy to follow.
- Well established with modern money saving systems and procedures to respond rapidly to online enquiries
- Work Flow management and good settlement rates (Monitored by Finance Club Tracking for accuracy).
- Experienced, trained and qualified consultants with good online experience and skills
- Wants what is best for client even if it means sending client to alternative source
- Active commitment to your privacy and has Anti SPAM procedures
- Wide product range well explained to cater to online enquiries.
- Honesty and integrity. Member of MIAA and/or FBAA
- Great support and patience in the whole process.
- Years in business and depth of experience
- Generates Customer satisfaction reports
Performance Rating by Loan Type - Measures how effectively brokers negotiate each loan type
Every Broker and lender has specific types of loan in which they excel. Compare HomeLoans selects the best loan types identified for each broker.
Performance Ratings Detailed Factors Evaluated.
- Successful settlements for specific categories of loan finance (Evaluated Finance Club real time tracking)
- Great competitive rates and loan packages for the product categories researched.
- Established and existing experience in the home loan brokerage market.
- Product suitability and range for specific market segments
- Customer satisfaction shown in reports and testimonials
Enquiries placed at the sites listed below will be managed by the brokerage selected.